Best CRM Integrations for Shopify Stores in 2025
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Best CRM Integrations for Shopify Stores in 2025
Introduction
In today’s competitive eCommerce space, knowing your customers is the new currency. That’s where CRMs (Customer Relationship Management tools) come in. Integrating the right CRM with your Shopify store helps you streamline marketing, improve customer retention, and boost lifetime value.
In this blog, we’ll explore the best CRM integrations for Shopify stores in 2025—based on features, ease of integration, and scalability.
🔹 Why Do Shopify Stores Need a CRM?
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Centralize customer data
Keep order history, contact info, and communication all in one place. -
Automate communication
Trigger emails, SMS, or follow-ups based on customer behavior. -
Segment customers
Target VIPs, cart abandoners, or first-time shoppers with tailored messages.
🏆 Top CRM Integrations for Shopify in 2025
1. Klaviyo
Best for: Email & SMS automation
Why it’s great:
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Seamless Shopify integration
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Behavior-based flows (abandoned carts, product views, post-purchase)
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Deep segmentation + analytics
Use Case Example:
Send personalized offers to customers who bought a specific product category.
2. HubSpot CRM
Best for: All-in-one sales, marketing, and customer service
Why it’s great:
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Syncs Shopify data into HubSpot CRM dashboard
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Visual workflows for email, leads, tasks
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Built-in live chat and chatbot tools
Bonus: Free CRM tier is great for small brands.
3. Zoho CRM
Best for: Multi-channel sales teams
Why it’s great:
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Inventory and sales modules tailored to eCommerce
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Advanced reporting & automation
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Affordable for growing teams
Integration method: Use native Zoho integrations or third-party tools like Zapier or Automate.io
4. ActiveCampaign
Best for: Email marketing + customer journey automation
Why it’s great:
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Deep Shopify integration
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Advanced segmentation and scoring
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Automated upsell, cross-sell flows
Pro Tip: Use tags to track customer behavior and personalize campaigns.
5. Salesforce Commerce Cloud
Best for: Large enterprise Shopify Plus stores
Why it’s great:
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Handles high data volume and cross-department workflows
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Deep analytics and AI-driven insights
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Full customer lifecycle tracking
Note: Best suited for enterprise-scale Shopify setups.
🛠️ How to Integrate a CRM with Shopify
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Use native Shopify apps (Klaviyo, HubSpot, Zoho) from the Shopify App Store.
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Or connect via Zapier for custom integrations and workflows.
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Use Shopify Flow (available for Plus users) for CRM event triggers.
📌 Key Features to Look For in a Shopify CRM
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Real-time data sync with orders, carts, and customer activity
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Email/SMS automation
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Tag-based segmentation
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Sales pipeline tracking
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Custom workflows and reminders
✅ Conclusion
Choosing the right CRM can transform your customer relationships from transactional to long-term. Whether you’re a small business or a scaling brand, there's a CRM integration that can meet your needs—and grow with your Shopify store.