How to Create Pickup Orders in Shopify POS (And Why Your Store Needs This Feature)

What Is In-Store Pickup on Shopify?

In-store pickup — also known as BOPIS (Buy Online, Pick Up In Store) or click-and collect — allows customers to purchase products online (or in person) and collect them at your brick-and-mortar location instead of waiting for shipping. It's not just a convenience add-on anymore. In 2024, more than 68% of shoppers in the US used BOPIS services at least once, up from 57% in 2022. The demand is real, and Shopify gives you the tools to meet it.

How to Enable In-Store Pickup in Shopify

Before your staff can create pickup orders in Shopify POS, you need to enable the feature in your Shopify admin. Here's how:

Step 1: Go to Settings → Shipping & Delivery From your Shopify admin dashboard, navigate to Settings, then Shipping and Delivery. Scroll down until you find the Local Pickup section.

Step 2: Configure Your Pickup Location Click on the location where you want to offer pickup. Check the box that says "This location offers local pickup." From here, you can set:

• Expected pickup timeframe (e.g., same day, within 2 hours, within 24 hours)
• Custom pickup instructions for customers (store hours, where to go upon arrival, any special requirements)

Step 3: Save Your Settings Click Save — your store now supports local pickup at checkout.

Note: By default, local pickup is offered free of charge and cannot be set to a paid option within standard Shopify settings.

How to Create Pickup Orders Directly in Shopify POS

With the release of Shopify POS v11.3, retail staff can now create pickup orders directly from the POS device — no need to jump into Shopify Admin or use workarounds. This is a major step forward for omnichannel fulfillment. Here's how it works:

Step 1: Add Items to the Cart Open Shopify POS and add the customer's products to the cart as you normally would. You can include a mix of digital and physical products —digital items will fulfill automatically.

Step 2: Select "Pickup" as the Delivery Method At checkout, tap the delivery method and select Pickup. The system defaults to the current store location as the pickup point. If your setup supports multiple pickup locations, you can change this before completing the order.

Step 3: Complete the Sale The customer pays now, and the order is held in the system until they return to collect their items.

Step 4: Add a Pickup Tile to Your POS Smart Grid To streamline your workflow, add a Pickup tile to your POS home screen. Tap Add Tile, go to Fulfillment, and select Pickup in-store. This tile shows the number of orders waiting to be prepared and lets staff toggle between orders that need to be prepped and orders that are ready for collection.

Step 5: Prepare and Fulfill the Order When the items are ready, staff can use Shopify POS's existing pick and pack workflow to mark the order as prepared and notify the customer. Once the customer arrives, mark the order as fulfilled and hand it off.

Common Use Cases for POS Pickup Orders

The ability to create pickup orders in POS is especially valuable for:

• Made-to-order or customized products that need time to prepare before the customer picks them up
• Tailored or altered items, like clothing that needs adjustments
• Goods that require a store transfer from another location before they're available
• Pre-orders on items expected to arrive at the store shortly

This feature closes a real gap in retail workflows, allowing your team to handle the entire customer journey from the sales floor without leaving the POS system.

The Advantages of Offering Pickup in Your Shopify Store

1. Customers Get Orders Faster — and for Free

Shoppers choose pickup because it eliminates shipping wait times and shipping fees. For time-sensitive purchases, pickup can be available in hours rather than days. Brands like Best Buy have shown what's possible: in Q3 of fiscal year 2025, around 45% of their domestic online sales were fulfilled through in-store pickup, with more than 90% of those orders ready for the customer in under 30 minutes.

2. You Lower Your Shipping Costs

When a customer picks up an order in person, you pay nothing to ship it. For high-volume retailers, this adds up quickly. Local fulfillment is one of the most effective ways to protect your margins while still delivering excellent service.

3. Your Store Becomes a Fulfillment Hub

Shopify's pickup feature lets your physical store act as a micro-fulfillment center for your e-commerce orders. Walmart attributed a 22% year-over-year ecommerce growth in Q1 of fiscal year 2025 in part to store-fulfilled pickup and delivery. The same principle applies at any scale — your store's inventory becomes an asset for your online channel, not just for walk-in traffic.

4. You Drive More In-Store Foot Traffic

When customers come in to pick up an order, they're already in your store. That's an opportunity for upselling, impulse purchases, and building real human connection with your brand. Foot traffic driven by click-and-collect pickups consistently converts into additional in-store revenue.

5. You Boost Customer Satisfaction and Loyalty

Pickup is convenient, predictable, and frictionless when done well. Automated notifications through Shopify POS let customers know the moment their order is ready. That kind of seamless experience builds trust and encourages repeat business — both online and in store.

6. It Bridges the Gap Between Online and In-Person Selling

One of Shopify's core strengths is unifying your online and retail sales channels. Pickup orders are a direct expression of that unity. When a customer shops online but engages with your physical space to complete the transaction, you strengthen the relationship between your brand's digital and physical presence.

 

Final Thoughts: Making Pickup Work for Your Business

Enabling and optimizing in-store pickup in Shopify POS isn't just a nice-to-have — it's a strategic fulfillment method that saves money, drives foot traffic, and meets the rising expectations of today's omnichannel shoppers. With Shopify POS v11.3 making it easier than ever to create and manage pickup orders directly from the sales floor, there's never been a better time to activate this feature for your store.

Start by enabling pickup in your Shopify admin, training your team on the POS workflow, and setting up your smart grid pickup tile for fast, consistent order handoffs. Your customers will notice the difference — and so will your bottom line.