We do honour requests for the refund on the following reasons :
- Project not rendered: Project is cancelled due to a client’s request prior to actual project start.
- Delayed service delivery: Project cannot be delivered within specified timeframe, due to some issues on the service provider’s end. Note, a project is considered to be started after the buyer submits all the information required for the service delivery, like access, project specifications, etc. Failure to provide such information in a timely manner may result in declining a refund request.
- Service not-as-described: Such requests must be submitted within 14 days from the date of the project completion. Clear evidence and detailed information must be provided proving that the delivered service does not match its description.
If the agreement is terminated for any reason, fees will be paid based on the proportion of the services completed and furnished to client.